FAQ
what are the shipping times for your products?
We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do you ship our product from?
Our offices are in Toulouse, France. Our international warehouse is located in China.
Do you provide product tracking?
Yes, wait 3 days after your order and if you haven't seen your email,
ask us via venova.contact@gmail.com
Some items are missing from my order, what's happening?
Our products are shipped separately according to your order. If your order contains
products from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item
in question to the email address: venova.contact@gmail.com and we will send you a similar replacement
item as soon as possible.
Where are you located?
We are located in Toulouse, France.
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping
may take longer than expected due to customs clearance. You can, however,
track your order and see where it is at any time. If you still feel
you need help tracking your package or would like to inquire
about it, please contact us by email at the following address:
venova.contact@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers
may have with their online items. If you still want to have a
refund on your order, we can of course make the
payment, in the event that the recourse is made within 30 days of the
order date and that the product(s) are not on sale. For more information,
please read more about our refund policy
We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do you ship our product from?
Our offices are in Toulouse, France. Our international warehouse is located in China.
Do you provide product tracking?
Yes, wait 3 days after your order and if you haven't seen your email,
ask us via venova.contact@gmail.com
Some items are missing from my order, what's happening?
Our products are shipped separately according to your order. If your order contains
products from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item
in question to the email address: venova.contact@gmail.com and we will send you a similar replacement
item as soon as possible.
Where are you located?
We are located in Toulouse, France.
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping
may take longer than expected due to customs clearance. You can, however,
track your order and see where it is at any time. If you still feel
you need help tracking your package or would like to inquire
about it, please contact us by email at the following address:
venova.contact@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers
may have with their online items. If you still want to have a
refund on your order, we can of course make the
payment, in the event that the recourse is made within 30 days of the
order date and that the product(s) are not on sale. For more information,
please read more about our refund policy